Refund policy

Returns

We want you to be satisfied with your NutriBotanix purchase. Eligible unopened and unused products may be returned within 30 days of delivery.

To be eligible for a return, the product must be unused, unopened, in its original packaging, and in resalable condition. Proof of purchase is required.

Because NutriBotanix sells food, honey, botanical products, teas and dietary supplements, opened, used, or unsealed consumable products cannot be returned for food-safety and product-integrity reasons.

To request a return, please contact NutriBotanix through our Contact page before sending any product back. Returns sent without prior authorization may not be accepted.

Damaged, Incorrect or Defective Orders

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly and include your order number and photographs when appropriate so we can evaluate the issue and make it right.

Natural Product Variations

Many NutriBotanix products are natural and minimally processed. Natural variations in color, aroma, texture, consistency, crystallization, or appearance are expected and do not by themselves indicate that a product is defective.

Non-Returnable Items

We cannot accept returns of opened or used food, honey, teas, herbs, botanical powders, dietary supplements, or other consumable products. Gift cards and final-sale items are also non-returnable.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may return the product and place a separate order for the item you prefer.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing time after issuance depends on your bank or card provider.

Original shipping charges are non-refundable unless the return results from an error by NutriBotanix or the product arrived damaged or defective.